Dell Internal Tool Redesign
Redesigning the Process Asset Library to make document workflows clear, efficient, and usable
What is PAL?
PAL is Dell's Process Asset Library which is an internal tool for managing process documents—templates, training, reports, and governance records. Teams use it to upload, review, and approve critical assets.
Problem
PAL lost direction after team changes
The PAL tool stalled when the original PM-designer left the project. The interface was cluttered and confusing, slowing reviews and creating errors. A new PM asked for support, and I was recommended to take on the redesign.
My Role
Leading the redesign effort
I partnered closely with the PM to understand pain points, then rebuilt PAL using Dell’s design system. Alongside standard patterns, I introduced small enhancements—like radius, drop shadows, and icons—to improve clarity and usability.
Landing page
From Blank to Guided Start
Replaced an empty dropdown with a welcome message, a primary action, and preview cards to orient users.
Main page
Organizing for Clarity
Replaced a cluttered view with a clean table and logical grouping to make scanning easier.
Filter
Simplifying Search
Moved from oversized buttons to a structured side panel with grouped filters.
Approval modal
Guiding Reviews
Reorganized scattered fields into a clear layout with grouped details and a single primary action.
Upload Document View
Making Uploads Easy
Added drag-and-drop, structured fields, and validation for a smoother submission flow.
Current status
Redesign in development with engineering
The redesigned PAL flows have been delivered to the development team and are in active implementation. I continue to collaborate with the PM and engineers to support handoff and ensure design intent is preserved.
Next Step
Iterating and scaling improvements
Before and after launch, the redesign will be iterated on based on incoming user requests and feedback. The updated patterns are also planned to extend beyond PAL, serving as a reference for other internal tools at Dell.